Return & Refund Policy
All sales are final and non-refundable.
We do not offer returns or refunds once an order has been confirmed and fulfilled.
However, if you encounter any issues with your purchase, please notify us within three (3) working days from the date you receive your order. Our team will review the case and assist accordingly.
Exchanges
- Exchanges may be offered where applicable, subject to product availability and verification of the issue.
- Requests made after two (2) working days from the delivery will not be accepted.
Cork Breakage & Bottle Condition
Asher.sg takes care to ensure that all bottles are properly packed and delivered in good condition. However, cork deterioration or breakage may occur, particularly with older bottles, due to the natural ageing of cork and/or prolonged storage conditions. Cork is a natural material and may deteriorate over time.
Where a cork has broken or deteriorated but the wine or alcoholic liquid remains intact and there is no evidence of leakage, contamination, or other product-related defect, the cork issue alone will not automatically qualify for a refund.
Exceptional Refunds (Case-by-Case Basis)
In rare and exceptional circumstances, a refund may be approved at our sole discretion, provided that:
- The issue is reported within three (3) working days from the date of order placement.
- The item meets our assessment criteria for refund eligibility.
If a refund is approved:
- * A 4% credit card processing fee will be deducted from the refund amount.
- Credit card refunds may take up to seven (7) working days to be processed.
Disclaimer
Asher.sg strives to ensure that all information presented on this website is accurate, complete, and current. However, Asher BWS makes no warranties, express or implied, regarding the accuracy or completeness of the content provided. We are not liable for any errors, omissions, or discrepancies. Asher.sg reserves the right to modify or update website content at any time without prior notice.